What is Smiddle Contact Manager?
SMIDDLE CONTACT MANAGER is a software product that aims to manage customer requests to call centers, from recording customer requests to keeping a history of calls and all changes.
Helps solve problems if:
– CRM is not present;
– CRM is, but integration with it is expensive, time consuming, difficult to implement and maintain;
– When there are many systems that perform the role of CRM and do not want to overload the process of integration with all;
– If the operator does not need to provide access to all fields in CRM, it is more convenient or safer to “pull” the data of several fields in Contact Manager;
– If you need to collect a lot of service information, but not to transfer all in CRM;
– If you call the “cold” database and contact information can not be in CRM.
Contact us, we will tell in more detail: firstname.lastname@example.org