Main › C)ISSA. Certified Information System Security Auditor

C)ISSA. Certified Information System Security Auditor

C)ISSA. Certified Information System Security Auditor

PREREQUISITES:

A minimum of 1 year of Information Systems

STUDENT MATERIALS:

Student Workbook Certification

EXAMS:

Mile2 C)ISSA – Certified Information Systems Security Auditor

Covers ISACA® CISA exam objectives

Main › ITIL® Service Operation (SO)

ITIL® Service Operation (SO)

ITIL® Service Operation (SO)

SPECIAL NOTES

A 90-minute multiple-choice exam is included with the cost of the course.

For RAIL (live online instructor-led) sessions: The course will be in session on all three days (8:30am- approximately 5:00pm Central Time). After completing the course, you will take the exam through CSME at your convenience via an exam voucher. (Note: Exam Vouchers expire within 30 days of completion of the course). Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you take the exam within a few days of completing the course.

COURSE OVERVIEW

This 3-day course is designed for those involved in event management and monitoring, problem management and root cause analysis, and access management. The course also covers communication and stakeholder management, service desk organization, technical management, and application management. The course prepares attendees for the ITIL® Intermediate Qualification: Service Operation Certificate, one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

PREREQUISITES
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme
  • Complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Operation publication in preparation for the examination
AUDIENCE
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers
  • IT architects, IT planners, IT consultants, IT audit managers, IT security managers
  • ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL® service operation stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
  • Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite
COURSE OBJECTIVES

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to service operation
  • Service operation principles
  • Service operation processes
  • Common service operation activities
  • Organizing for service operation: functions
  • Technology considerations
  • Implementation of service operation
  • Challenges, critical success factors and risks
NEXT STEPS
  • Courses from the Lifecycle or Capability streams leading to the ITIL® Expert qualification
BENEFITS TO YOU
  • Identify the ITIL® lifecycle and the fundamental processes involved in Service Operation and how to integrate them into your business’ IT service model
  • Understand how IT and the Business can collaborate to improve overall productivity and efficiency
  • Learn how to move from a reactive relationship to a proactive relationship between IT and users
COURSE OUTLINE

Introduction to Service Operation

  • The purpose, objectives and scope of service operation
  • The value to the business
  • The context of service operation in the ITIL® service lifecycle
  • The fundamental aspects of service operation and the ability to define them

Service Operation Principles

  • How an understanding of the basic conflict between maintaining the status quo and adapting to changes in business needs can lead to better service operation
  • Other service operation principles including: involvement in other lifecycle stages; understanding operational health; the need for good documentation and communication including a communication strategy
  • Service operation inputs and outputs

Service Operation Processes

  • The use, interaction and value of each of the service operation processes: event management, incident management, request fulfilment, problem management, and access management

Common Service Operation Activities

  • How the common activities of service operation are co-ordinated for the ongoing management of the technology that is used to deliver and support the services
  • How monitoring, reporting and control of the services contributes to the ongoing management of the services and the technology that is used to deliver and support the services
  • How the operational activities of processes covered in other lifecycle stages contribute to service operation
  • How IT operations staff should look for opportunities to improve the operational activities

Organizing for Service Operation

  • The role, objectives and activities of each of the four functions of service operation: service desk, technical management, IT operations management, and application management
  • Service operation roles and responsibilities, where and how they are used as well as how a service operation organization would be structured to use these roles

Technology Considerations

  • The generic requirements of technologies that support service management across all lifecycle stages
  • The specific technology required to support the service operation processes and functions

Implementation of Service Operation

  • Specific issues relevant to implementing service operation including: managing change in service operation; assessing and managing risk in service operation; operations staff involvement in service design and service transition
  • Planning and implementing service management technologies within a company

Challenges, critical success factors and risks

  • The challenges (e.g. engagement with staff outside service operation, justifying funding), critical success factors (e.g. management and business support, staff retention) and risks (e.g. loss of service) related to service operation

For more information about HP training programs in Ukraine visit the web site at http://www8.hp.com/ua/ru/training/index.html

Main › ITIL® Service Design (SD)

ITIL® Service Design (SD)

ITIL® Service Design (SD)

SPECIAL NOTES

A 90-minute multiple-choice exam is included with the cost of the course.

For RAIL (live online instructor-led) sessions: The course will be in session on all three days (8:30am- approximately 5:00pm Central Time). After completing the course, you will take the exam through CSME at your convenience via an exam voucher. (Note: Exam Vouchers expire within 30 days of completion of the course). Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you take the exam within a few days of completing the course.

COURSE OVERVIEW

This 3-day course teaches the students how to plan, implement and optimize service design processes consistent with ITIL® best practices. By applying ITIL® Service Design best practices IT departments ensure that new services meet commitments related to the service quality and availability, customer satisfaction and cost-effectiveness. The course prepares attendees for the ITIL® Intermediate Qualification: Service Design Certificate, one of the modules that leads to the ITIL® Expert Certificate in IT Service Management

PREREQUISITES
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme
  • Complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Design publication in preparation for the examination
AUDIENCE
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers
  • IT architects, IT planners, IT consultants, IT audit managers, IT security managers
  • ITSM trainers involved in the ongoing management, coordination and integration of design activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL® service design stage of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a service design environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL®certifications
  • Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite
COURSE OBJECTIVES

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to service design
  • Service design principles
  • Service design processes
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks
BENEFITS TO YOU
  • Identify the ITIL® Lifecycle and the fundamental processes involved in Service Design and how to integrate them into your business’ IT service model
  • Understand how IT and the Business can collaborate to improve overall productivity and efficiency
  • Learn to move the reactive relationship between IT and users to a proactive relationship
NEXT STEPS
  • Courses from the Lifecycle or Capability streams leading to the ITIL® Expert qualification
COURSE OUTLINE

Introduction to Service Design

  • The purpose, goals and objectives of service design
  • The scope of service design
  • The business value of service design activities
  • The context of service design in the ITIL® service lifecycle
  • Service design inputs and outputs and the contents and use of the service design package and service acceptance criteria

Service Design Principles

  • Design service solutions related to a customer’s needs
  • Design and utilize the service portfolio to enhance business value
  • The measurement systems and metrics
  • Service design models to accommodate different service solutions

Service Operation Processes

  • The interaction of service design processes: Design Coordination, Service Catalogue Management, Service Level Management, Supplier Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management
  • The flow of service design as it relates to the business and customer
  • The design aspects and how they are incorporated into the service design process

Service design technology-related activities

  • Requirements engineering in the design process and utilizing the types of requirements as identified for any system: functional, management/operations and usability
  • The design of technical architectures for data and information management, and application management

Organizing Service Design

  • How to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
  • The service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles

Technology Considerations

  • Service design related service management tools, where and how they would be used
  • The benefits and types of tools that support service design

Implementation and improvement of service design

  • The six-stage implementation / improvement cycle and how the activities in each stage of the cycle are applied
  • How business impact analysis, service level requirements and risk assessment can affect service design solutions

Challenges, critical success factors and risks

  • Be able to provide insight and guidance for design challenges, risks and critical success factors

For more information about HP training programs in Ukraine visit the web site at http://www8.hp.com/ua/ru/training/index.html

Main › ITIL® Continual Service Improvement (CSI)

ITIL® Continual Service Improvement (CSI)

ITIL® Continual Service Improvement (CSI)

SPECIAL NOTES

A 90-minute multiple-choice exam is included with the cost of the course.

For RAIL (live online instructor-led) sessions: The course will be in session on all three days (8:30am- approximately 5:00pm Central Time). After completing the course, you will take the exam through CSME at your convenience via an exam voucher. (Note: Exam Vouchers expire within 30 days of completion of the course). Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you take the exam within a few days of completing the course.

COURSE OVERVIEW

This 3-day course teaches students how to plan, implement and optimize the ITIL® Continual Service Improvement (CSI) processes. By implementing CSI best practices, IT organizations create and maintain business value through improved design, transition, and operation of services. The course prepares attendees for the ITIL® Intermediate Qualification: Continual Service Improvement Certificate, one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

PREREQUISITES
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) as part of a formal, approved training course and scheme
  • Complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Continual Service Improvement publication in preparation for the examination
AUDIENCE
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers
  • IT architects, IT planners, IT consultants, IT audit managers, IT security managers
  • Service test managers and ITSM trainers
  • Individuals who require a detailed understanding of the CSI phase of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a CSI environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications
  • Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite
BENEFITS TO YOU
  • Identify the ITIL® lifecycle and the fundamental processes involved in Continual Service Improvement and how to integrate them into your business’ IT service model
  • Understand how IT and the Business can collaborate to improve overall productivity and efficiency
COURSE OBJECTIVES

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

  • Introduction to CSI
  • CSI principles
  • CSI process
  • CSI methods and techniques
  • Organizing for CSI
  • Technology considerations
  • Implementing CSI
  • Challenges, critical success factors and risks
NEXT STEPS
  • Courses from the Lifecycle or Capability streams leading to the ITIL® Expert qualification
COURSE OUTLINE

Introduction to continual service improvement

  • The purpose, objectives and scope of CSI
  • The value to the business of adopting and implementing CSI
  • The context of CSI in the ITIL® service lifecycle
  • The approach to CSI, including key interfaces and inputs and outputs

Continual service improvement principles

  • How the success of CSI depends on understanding change in the organization and having clear accountability
  • How service level management and knowledge management influence and support CSI
  • How the complete Deming Cycle works, and how it can be applied to a real world example
  • How CSI can make effective use of the various aspects of service measurement
  • What situations require the use of frameworks and models, and examples of how each type can be used to achieve improvement

Continual service improvement process

  • What the Seven-Step Improvement process is, how each step can be applied and the benefits produced
  • How CSI integrates with the other stages in the ITIL® service lifecycle
  • How other processes play key roles in the seven-step improvement process

Continual service improvement methods and techniques

  • When to use assessments, what to assess and how a gap analysis can provide insight into the areas that have room for improvement
  • How to use benchmarking, service measurement, metrics, service reporting, including balanced scorecard and SWOT, to support CSI
  • How to create a return on investment, establish a business case and measure the benefits achieved
  • How techniques within availability management, capacity management, IT service continuity management and problem management can be used by CSI

Organizing for continual service improvement

  • The role of the CSI manager, and the roles of service owner, process owner, process manager and process practitioner in the context of CSI and how they can be positioned within an organization
  • How to design, implement and populate a RACI (responsible, accountable, consulted, informed) diagram as well as how to use it to support CSI

Technology considerations

  • The technology and tools required and how these would be implemented and managed to support CSI activities such as performance, project and portfolio management, as well as service measurement and business intelligence reporting

Implementing continual service improvement

  • CSI implementation: strategy, planning, governance, communication, project management, operation, as well as how to deal with cultural and organizational change

Challenges, critical success factors and risks

  • The challenges and risks such as staffing, funding, management, etc., which can be related to CSI and the details behind how each challenge can be addressed
  • The critical success factors related to CSI as well as how to measure and monitor them

For more information about HP training programs in Ukraine visit the web site at http://www8.hp.com/ua/ru/training/index.html

Main › ITIL® Managing Across the Lifecycle (MALC)

ITIL® Managing Across the Lifecycle (MALC)

ITIL® Managing Across the Lifecycle (MALC)

SPECIAL NOTES

IMPORTANT: Please read the Prerequisites section below. You must have at least 17 ITIL expert credits in order to take the Managing Across the Lifecycle class and exam.

This course includes a 2- hour multiple-choice exam.

For RAIL (live online instructor-led) sessions: The course will be in session on all five days (8:30am-4:00pm Central Time). This schedule allows you some extra office or study time at the end of each day. After completing the course, you will take the exam through CSME. Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you schedule your exam for within a few days of completing the course.

For face-to-face instructor-led sessions: The exam will be administered from 1:30pm – 3:00pm on the afternoon of the last day.  Students should arrange their return travel accordingly.

COURSE OVERVIEW

This 5-day course gives participants the skills to support an organization’s service delivery by bridging the service lifecycle stages. The course teaches the value of one combined service management practice as opposed to separate subject areas. ITIL® processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value. Participants learn how to apply and integrate their ITIL® knowledge in the workplace in a tangible way.

PREREQUISITES
  • Candidates wishing to be trained and examined for this qualification must already have two (2) credits from the ITIL® Foundation certificate and must, as a minimum, have obtained a further 15 credits to a total of at least 17 credits. Holders of ITIL® Expert Certificate in IT Service Management are also eligible
  • Complete at least 30 contact hours for this syllabus as part of a formal, approved training course/scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution
  • Complete at least 28 hours of personal study by reviewing foundation and intermediate level knowledge, for example the terms within the terminology list and by reviewing the syllabus and the ITIL® core publications in preparation for the examination
AUDIENCE
  • Chief information officers, Senior IT managers, IT managers, Supervisors, IT professionals, IT operations practitioners, IT development practitioners
  • Individuals who require a business and management level understanding of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • Individuals seeking the ITIL® Expert in IT Service Management certificate, for which this qualification is the final mandatory module
  • Individuals seeking progress towards the ITIL® Master in IT Service Management, for which the ITIL® Expert in IT Service Management certificate is a prerequisite
COURSE OBJECTIVES

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability
BENEFITS TO YOU
  • Learn how to integrate ITIL® service lifecycle stages, processes and practices
  • Apply ITIL® knowledge in the workplace
NEXT STEPS
COURSE OUTLINE

Key concepts of the service lifecycle

  • Managing services and service management
  • The service lifecycle
  • Service value across the different stages of the service lifecycle
  • Other key concepts

Communication and stakeholder management

  • Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communication
  • Stakeholder management and communication
  • The value of good communication and ensuring its flow across the service lifecycle

Integrating service management processes across the service lifecycle

  • The integration of service management processes through the service lifecycle
  • The impact of service strategy on other service lifecycle stages
  • The value of a service lifecycle perspective when designing service solutions
  • The inputs and outputs of processes and stages in the service lifecycle
  • The value to business and the interfaces of all processes in the ITIL® service lifecycle

Managing services across the service lifecycle

  • Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
  • How the service design package provides a link between service design, service transition and service operation
  • Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
  • Implementing and improving services, using key sources of information for identifying the need for improvement
  • The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle

Governance and organization

  • Governance
  • Organizational structure, skills and competence
  • Service provider types and service strategies

Measurement

  • Measuring and demonstrating business value
  • Determining and using metrics
  • Design and development of measurement frameworks and methods
  • Monitoring and control systems
  • Use of event management tools to increase visibility of the infrastructure and IT service delivery

Implementing and improving service management capability

  • Implementing service management
  • Assessing service management
  • Improving service management
  • Key considerations for the implementation and improvement of both the service management practice and the services themselves
  • Key considerations when planning and implementing service management technologies

For more information about HP training programs in Ukraine visit the web site at http://www8.hp.com/ua/ru/training/index.html

Main › ITIL® Service Transition (ST)

ITIL® Service Transition (ST)

ITIL® Service Transition (ST)

SPECIAL NOTES

A 90-minute multiple-choice exam is included with the cost of the course.

For VILT (virtual instructor-led training) sessions:The course will be in session on all three days (8:30am- approximately 5:00pm Central Time). After completing the course, you will take the exam through CSME at your convenience via an exam voucher. (Note: Exam Vouchers expire within 30 days of completion of the course). Upon registering, you will receive specific instructions on how to arrange for your exam. HP strongly recommends you take the exam within a few days of completing the course.

COURSE OVERVIEW

This 3-day course covers the Service Transition component of the ITIL® lifecycle. Topics include change management, service asset and configuration management, service release and deployment, service validation and testing, change evaluation, and decision making with the Service Management Knowledge System (SMKS). The course prepares attendees for the ITIL® Intermediate Qualification: Service Transition Certificate, one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

PREREQUISITES
  • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications)
  • A basic IT literacy and around 2 years IT experience are highly desirable
  • Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution), as part of a formal, approved training course/scheme
  • Complete at least 21 hours of personal study by reviewing the syllabus and the ITIL® Service Transition publication in preparation for the examination
AUDIENCE
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers
  • IT architects, IT planners, IT consultants, IT audit managers, IT security managers
  • ITSM trainers involved in the ongoing management, coordination and integration of transition activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL® service transition stage of the ITIL® service lifecycle and of how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within, or about to enter, a service transition environment and requiring a detailed understanding of the processes, functions and activities involved
  • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL®certifications
  • Individuals seeking the ITIL® Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert is a prerequisite
COURSE OBJECTIVES

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:

  • Introduction to service transition
  • Service transition principles
  • Service transition processes
  • Managing people through service transitions
  • Organizing for service transition
  • Technology considerations
  • Implementing and improving service transition
  • Challenges, critical success factors and risks
NEXT STEPS
  • Courses from the Lifecycle or Capability streams leading to the ITIL® Expert qualification
BENEFITS TO YOU
  • Identify the ITIL® lifecycle and the fundamental processes involved in Service Transition and how to integrate them into your business’ IT service model
COURSE OUTLINE

Introduction to Service Transition

  • The purpose and objectives of service transition
  • The scope of service transition and ways that service transition adds value to the business
  • The context of service transition in relation to all other lifecycle stages

Service Transition Principles

  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
  • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

Service Transition Processes

  • A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases
  • Processes: Transition Planning and Support, Change Management, Service Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Change Evaluation, Knowledge Management

Managing People through Service Transitions

  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment

Organizing for service transition

  • How the technical and application management functions interface with service transition
  • The interfaces that exist between service transition and other organizational units (including programmes, projects, service design and suppliers) and the “handover points” required to ensure delivery of new or change services within the agreed schedule
  • Service transition roles and responsibilities, where and how they are used, as well as examples of how small or larger service transition organizations would be structured to use these roles
  • Why service transition needs service design and service operation, what it uses from them and how

Technology Considerations

  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition

Implementing and improving service transition

  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment.

Challenges, critical success factors and risks

  • Be able to provide insight and guidance for service transition challenges, risks and critical success factors

For more information about HP training programs in Ukraine visit the web site at http://www8.hp.com/ua/ru/training/index.html

Main › VMware Horizon 7: Install, Configure, Manage plus App Volumes Fast Track [V7]

VMware Horizon 7: Install, Configure, Manage plus App Volumes Fast Track [V7]

VMware Horizon 7: Install, Configure, Manage plus App Volumes Fast Track [V7]

Main › VMware Horizon 7: Troubleshooting and Performance Optimization [V7]

VMware Horizon 7: Troubleshooting and Performance Optimization [V7]

VMware Horizon 7: Troubleshooting and Performance Optimization [V7]

Main › VMware vSphere: Exam preparation [V5.5]

VMware vSphere: Exam preparation [V5.5]

VMware vSphere: Exam preparation [V5.5]

COURSE OVERVIEW

This 4-hour RAIL seminar will provide students with a structured learning plan that will prepare them to sit the VMware VCP5-DCV certification examination by concentrating study effort upon those learning objectives that the VCP will test. It includes a lecture, as well as class discussion and question & answer session. This course covers both the vSphere 5.0/5.1 version and the 5.5 version of the VCP5-DCV examination.

PREREQUISITES
  • VMware vSphere 5.0: Install, Configure, Manage (HL235S) or VMware vSphere 5.0: What’s New (HL234S), or
  • A good command of English since this online seminar will be delivered in English
  • VMware vSphere 5.5: Install, Configure, Manage (H6D01S) or VMware vSphere 5.5: What’s New (H6D00S)
AUDIENCE

Previous attendees of the VMware vSphere 5.x: Install, Configure, Manage (HL235S\H1L93S\H6D01S) courses or VMware vSphere 5.x: What’s New (HL234S\H1L92S\H6D00S) classes who are considering or have already booked the VMware VCP exam. The best results will be obtained if the delegate has at least 5 days after this session to follow-up on the advice given during the seminar before taking the exam.

COURSE OBJECTIVES

This seminar will focus on the objectives listed in the VMware VCP5-DCV Exam Blueprint. Many of the topics are a review of what is covered in the VMware vSphere 5.x: Install Configure and Manage courses. The seminar also includes a summary of additional reading topics suggested in the Exam Blueprint. This online seminar is designed to ensure students are fully aware of the learning objectives they are required to get their VCP5-DCV certification. It is not a simple walk-through of VCP5-DCV test questions

NEXT STEPS
  • VMware VCP5-DCV certification
BENEFITS TO YOU

This course will increase your chances of passing the VCP5-DCV certification test with technical reviews, revision strategies, question answering techniques and an open question and answer session with live expert instructor.

COURSE OUTLINE

This seminar focuses on the objectives of the VCP5-DCV Exam Blueprint. Objectives in the following areas will be covered:

  • Plan, Install, Configure and Upgrade vCenter Server and ESXi
  • Plan and Configure a vNetworking Infrastructure
  • Plan and Configure a vStorage Infrastructure
  • Deploy and Administer Virtual Machines and vApps
  • Resource Management
  • Monitoring a vSphere environment
  • High Availability

The seminar includes over 30 sample questions

For more information about HP training programs in Ukraine visit the web site at http://www8.hp.com/ua/ru/training/index.html

Main › VMware vSphere: Automation with vSphere PowerCLI

VMware vSphere: Automation with vSphere PowerCLI

VMware vSphere: Automation with vSphere PowerCLI

COURSE OVERVIEW

This 2-day, hands-on training course introduces the use of VMware vSphereT PowerCLI to automate VMware vSphere 4. This course demonstrates ways to automate tasks that can reduce your IT costs while improving efficiency, availability, flexibility, and manageability. This course is 40% lecture and 60% hands-on lab.

PREREQUISITES
  • System administration experience on Microsoft Windows or Linux operating systems
  • Completion of either the VMware vSphere: Install, Configure, Manage (HH627S) or the VMware vSphere: Fast Track (HH629S)
  • Scripting experience in one of the following languages: Windows PowerShell, Windows PowerShell, VBScript, Perl, UNIX shell scripts, Python, or other languages with variables and control structures
AUDIENCE
  • This course is designed for technical persons responsible for managing ESX, VMware ESXi, and VMware vCenterT Server, including IT managers, system architects, and system administrators.
COURSE OBJECTIVES

By the end of the course, you should understand how to use vSphere PowerCLI to perform the following tasks:

  • Automate VMware® ESXT configuration
  • Automate the provisioning of virtual machines
  • Automate changes to virtual machine configuration
  • Automate cluster operations
  • Automate reporting
COURSE OUTLINE

Module 1: Course Introduction

Module 2: Introduction to vSphere PowerCLI

  • Define the main vSphere PowerCLI object
  • Define the main commandlets in vSphere PowerCLI
  • Connect to a vSphere infrastructure
  • Get help for commandlets

Module 3: Automating ESX Host Configuration

  • Automate configuration of virtual switches on ESX hosts
  • Automate configuration of datastores on ESX hosts

Module 4: Virtual Machine Provisioning, Configuration, and Protection

  • Automate creation of virtual machines
  • Change virtual machine settings programmatically
  • Run vSphere PowerCLI scripts in virtual machines
  • Automate virtual machine protection

Module 5: Automating Cluster Operations

  • Automate virtual machine storage migration
  • Automate VMware vMotionT
  • Create a VMware Distributed Resource Scheduler/VMware High Availability cluster
  • Automate cluster configuration
  • Automate resource pool creation and configuration

Module 6: Automating Reporting

  • Automate reporting about virtual machines
  • Automate reporting about ESX hosts
  • Automate reporting about clusters

For more information about HP training programs in Ukraine visit the web site at http://www8.hp.com/ua/ru/training/index.html