Main › ITIL® Race to Results Simulation

ITIL® Race to Results Simulation

ITIL® Race to Results Simulation

COURSE OVERVIEW

The HP Race to Results Service Management simulation is an exciting and interactive workshop, set in the context of the “high octane” world of motor racing. The simulation is a one-day program that provides participants with a high-level overview of service management. By applying ITIL® lifecycle concepts, processes and the culture of service management, participants aim to win the racing championship through increased service management maturity that leads to dramatic increases in business and race performance.

PREREQUISITES
  • IT experience would be helpful but not required
AUDIENCE
  • IT professionals who need to understand service management at a high level
  • Senior managers wishing to review service management within their own organizations
  • Team leaders and process owners, who need to understand the big picture of service management and their part in it
  • Business and project managers who need to understand how service management can support improved business performance.
COURSE OBJECTIVES

The objective of the simulation is to give a practical introduction to the essential elements of service management and to give participants the opportunity to experience hands-on how the application of service management can improve business performance

NEXT STEPS
  • ITIL® Foundation for IT Service Management (HF421S)
BENEFITS TO YOU
  • Identify fundamental concepts and processes involved in service management
  • Learn about the essential elements of service management in a shorter time via a fun and interactive approach
  • Experience a focus on business outcomes to improve IT’s contribution to business performance, through the effective implementation of service management
COURSE OUTLINE

Introduction to simulation

  • Normally delivered over five rounds, the simulation brings out all the aspects of SM as a result of the game dynamic. Initially focusing on Service Operation, the simulation then covers Service Strategy, Service Design, Service Transition and Continual Service Improvement, simulating aspects of ITIL® in a practical environment. In general terms, issues and subjects emerge.

Round 1

  • Communication issues
  • Silo working

Service Operation

  • Incident Management
  • Service Desk

Round 2

Service Strategy

  • Service Portfolio Management
  • Financial Management

Service Design

  • Service Level Management
  • Capacity Management

Service Transition

  • Change Management
  • Knowledge Management

Service Operation

  • Further consideration to Incident Management, confirming prioritization levels
  • Problem Management
  • Event Management

Round 3

Service Strategy

  • Service Portfolio Management maturing
  • Financial Management maturing

Service Design

  • Service Catalog Management
  • IT Service Continuity Management
  • Availability Management
  • Service Level Management maturing
  • Capacity Management maturing

Service Transition

  • Change Management maturing
  • Knowledge Management maturing
  • Configuration Management
  • Release and Deployment Management

Service Operation

  • Incident Management Process & Service Desk Function mature
  • Problem Management maturing
  • Event Management maturing

Continual Service Improvement

  • Service Level Management

Round 4

Service Strategy

  • Service Portfolio Management mature
  • Financial Management Mature

Service Design

  • Service Catalog Management maturing
  • IT Service Continuity Management maturing
  • Availability Management maturing
  • Service Level Management maturing
  • Capacity Management maturing

Service Transition

  • Change Management maturing
  • Knowledge Management maturing
  • Configuration Management maturing
  • Release and Deployment Management maturing

Service Operation

  • Incident Management Process & Service Desk Function maturing
  • Problem Management maturing
  • Event Management maturing

Continual Service Improvement

  • Service Level Management maturing

Round 5

  • Review performance improvement over the 5 rounds, demonstrate links between and reliance of processes on each other
  • Review how ITSM maturity has evolved and relate it to participant organization

For more information about HP training programs in Ukraine visit the web site at http://www8.hp.com/ua/ru/training/index.html

Main › HP Fast Track for Network Technologies using ProVision Software (HL321S)

HP Fast Track for Network Technologies using ProVision Software (HL321S)

HP Fast Track for Network Technologies using ProVision Software (HL321S)

COURSE OVERVIEW

This course is an accelerated combination of HP Access Layer Network Technologies using ProVision Software (HK651s) and HP Core/Distribution Network Technologies using ProVision Software (HK741s).

The HP ProVision Access Layer Fast Track Networks takes from getting started with the HP ProVision switches, and moves you from the basics to describe techniques for designing and implementing resilient switched and routed converged networks based on the HP ProVision ASIC switches. These networks will be capable of fulfilling the “triple play” requirement of supporting voice, video, and data transmissions on a unified infrastructure.

AUDIENCE

Professionals who design and deploy SMB and enterprise-edge solutions based on HP technologies, including HP reseller systems engineers, customer IT staff, HP system engineers, HP services field and call center support engineers

PREREQUISITES

Recommended:

  • Getting Started with HP Switching and Routing v. 10.41 (WBT)
  • HP Network Design Principles (PDF)
BENEFITS TO YOU

Fast Track HP ProVision Networks will provide network engineers and technicians with the knowledge and skills necessary to configure HP ProVision switches supporting network redundancy at Layer 2 and Layer 3, networks supporting IPv4 and IPv6 as well as OSPFv2 and OSPFv3 and IP multicast supported network systems. The concepts presented are reinforced with hands-on experience configuring E-Series ProVision ASIC switches in a lab environment.

DETAILED COURSE OUTLINE

Topics Covered

  • Configure basic setup parameters
  • Configure and verify VLANs and IP Services
  • Configure static routes
  • Configure and verify Link Aggregation
  • Configure Spanning Tree
  • ProVision ASIC networking products and technologies
  • Providing redundant links and default gateways with MSTP/VRRP
  • Designing and implementing IPv4 networks
  • Designing and implementing OSPFv2 routing
  • Designing and implementing Layer 2 and Layer 3 QoS
  • Designing and implementing IGMP, PIM-Sparse, PIM-Dense
  • Designing and implementing QinQ
  • Designing and implementing IPv6, OSPFv3, DHCPv6

For more information about HP training programs in Ukraine visit http://www8.hp.com/ua/ru/training/index.html

Main › Getting Started with HP Switching and Routing (HL044S)

Getting Started with HP Switching and Routing (HL044S)

Getting Started with HP Switching and Routing (HL044S)

OVERVIEW

The Getting Started with HP Switching and Routing Instructor Led training (ILT) helps network technicians understand the foundational network technologies they need to know before attending the HP A-Series Networking Technologies (ILT) and HP E-Series Networking Technologies (ILT) courses. Specifically, the training covers basic switch functionality, virtual LANs (VLANs), infrastructure device security, IP routing concepts, link aggregation, and network redundancy.

This course also provides an overview of HP A-Series switches, which are designed for data centers and enterprises, and E-Series switches, which are designed for small-to-medium businesses (SMBs). In addition, the training describes how each foundational technology implemented on both A-Series and E-Series switches. This course prepares new candidates and candidates who hold an older HP ProCurve AIS or a 3rd party network vendor certification of equal level for the Accredited Integration Specialist (AIS) 2011 certification within the HP ExpertONE program.

This course is equivalent to the Learning Center 00339380 Getting Started with HP Switching and Routing course from the ExpertOne program.

AUDIENCE

Professionals who deploy SMB and enterprise-edge solutions based on HP technologies, including HP reseller systems engineers, customer IT staff, HP system engineers, HP services field and call center support engineers.

KEY TOPICS
  • Describe the ways that switches can be categorised, based on their capabilities or form factor.
  • Explain factors that can make network infrastructure devices vulnerable to attack and explain how to physically secure infrastructure devices from unauthorised access.
  • Describe how Layer 3 switches use static and default routes to ensure that traffic reaches its final destination.
  • Explain how dynamic and static links are implmented on HP switches.
  • Describe the advantages and disadvantages of using HP IRF to provide network redundancy.
  • Explain how HP A- and E-Series switches help organisations meet today’s business and technical challenges.
  • Describe how and why VLANs are implemented on HP E-Series and A-Series switches.
  • List basic components of routing tables and explain the purpose of each component.
  • Compare STP, RSTP, and MSTP and explain how they are implemented on HP switches.
NEXT STEPS
  • HP E-Series Networking Technologies HK651S
  • HP A-Series Networking Technologies HK652S
  • Networking Essentials for Security Specialists HK653S

For more information about HP training programs in Ukraine visit http://www8.hp.com/ua/ru/training/index.html

Main › Networking Essentials for Security Specialists (HK653S)

Networking Essentials for Security Specialists (HK653S)

Networking Essentials for Security Specialists (HK653S)

COURSE OVERVIEW

The Networking Essentials for Security Specialists course introduces network technicians to the HP E-Series switches and the basic networking technologies technicians need to know to begin configuring and managing these switches. For example, network technicians learn about infrastructure device security, virtual local area networks (VLANs), and IP routing. This course is equivalent to The Learning Center Networking Essentials for Security Specialists course from the ExpertOne program

PREREQUISITES
  • Required: Getting Started with HP Switching and Routing (WBT)
  • Recommended: Learners new to the networking industry should review the ProCurve Networking Primer (WBT)
AUDIENCE

Professionals who deploy security solutions based on HP technologies, including HP Reseller Systems Engineers, Customer IT Staff, HP System Engineers, HP Services Field & Call Center Support Engineers

NEXT STEPS

Networking Essentials for Security Specialists, along with the prerequisite course and the HP TippingPoint Advanced Technical Security Products, prepares participants for the HP Accredited Integration Specialist- Network Security certification within the HP ExpertOne program. The exam number is HP2-Z19

BENEFITS TO YOU

Networking Essentials for Security Specialists will provide network technicians with the knowledge and skills necessary to begin configuring HP E-Series switches in a contemporary small-to-medium business (SMB) network. The concepts presented are reinforced with hands-on experience configuring E-Series switches in a lab environment

COURSE OUTLINE

Topics Covered

  • Describe the E-Series networking products and technologies
  • Configure basic setup parameters
  • Configure and verify VLANs
  • Configure static routes
  • Configure security technologies

For more information about HP training programs in Ukraine visit http://www8.hp.com/ua/ru/training/index.html

Main › Troubleshooting HP Enterprise Networks (HK661S)

Troubleshooting HP Enterprise Networks (HK661S)

Troubleshooting HP Enterprise Networks (HK661S)

COURSE OVERVIEW

The Troubleshooting HP Enterprise Networks course focuses on the advanced switching and routing features required in enterprise level networks. It teaches based on an established troubleshooting methodology support engineers and network engineers how to troubleshoot enterprise level networks based on established core and backbone Layer 2 and Layer 3 technologies such as MPLS and BGP4.

This course is equivalent to The Learning Center 00270055 Troubleshooting HP Enterprise Networks course from the ExpertOne program

PREREQUISITES

Required:

HP ASE – Network Infrastructure [2011]

Recommended:

HP MASE – HP Enterprise Networks course

AUDIENCE

Professionals, who maintain and troubleshoot network solutions based on HP Networking A-Series products in large enterprise environments, including systems engineers, customer IT staff, HP services field and call center support engineers

CERTIFICATIONS AND RELATED EXAMINATIONS
  • HP Master ASE – Network Infrastructure [2011]
  • HP0-Y37: Migrating & Troubleshooting Enterprise Networks
NEXT STEPS

Migrating to an Open Standards Network (HK660/00301927)

BENEFITS TO YOU

After successful completion of Troubleshooting HP Enterprise Networks course, learners will have acquired the concepts and the skills necessary to maintain and troubleshoot an HP enterprise level network.

COURSE OUTLINE

Topics Covered

  • High End HP Networking A-Series Switches and Routers
  • Enterprise Routing Features
  • BGPv4
  • Enterprise Multicast Features
  • MPLS, L2VPN and L3VPN
  • RRPP
  • IRF
  • VPLS

For more information about HP training programs in Ukraine visit http://www8.hp.com/ua/ru/training/index.html

Main › HP Industry Standard Server Support (H1L31S)

HP Industry Standard Server Support (H1L31S)

HP Industry Standard Server Support (H1L31S)

COURSE OVERVIEW

This vILT/vLAB training provides the skills and knowledge to perform basic troubleshooting, repair, firmware and software updates, and/or verification of operation of HP ProLiant Generation 8 (Gen8) and HP BladeSystem products, including breakthrough technologies for intelligent automation and proactive support.

PREREQUISITES

Successful completion of one of the following courses:

  • HP2-T16 “Industry Standard Architecture and Technology” or CompTIA Server+
AUDIENCE
  • This training is intended for Partner CEs who will deliver Installation & Startup and Break/Fix services for Generation 8 ProLiant servers in the field
CERTIFICATIONS [RECERTIFICATION/UPGRADE PATH] AND RELATED EXAMINATIONS
  • HP Support Certified – Industry Standard Server Solutions [2013]
  • Exam(s): HP2-T23 – Supporting HP Industry Standard Server Solutions
  • HP5-T01D – for upgrade path from the APS BladeServer and Rack and Tower Support certifications
COURSE OBJECTIVES

After completing this course, you will be able to:

  • Describe the HP ProLiant Server Portfolio
  • List HP Service Resource
  • Describe the usage of the HP iLO Management Engine
  • Configure server hardware
  • Describe BladeSystem enclosures and their components
  • List HP BladeSystem storage, expansion and connectivity options
  • Perform management of HP ProLiant servers
  • Describe the storage technologies for HP servers
  • List Best Practices for power and cooling in the data center
  • Perform troubleshooting on a ProLiant server
COURSE OUTLINE

Module 1: HP ProLiant and BladeSystem Server Portfolio

  • Identify HP ProLiant server lines and series
  • Identify HP ProLiant rack and tower server portfolio
  • Identify the components and servers of the BladeSystem portfolio
  • Recognize technologies used in the Generation 8 (Gen8) family of HP ProLiant servers

Module 2: HP Service Resources

  • Define HP serial and product ID numbers
  • Interpret a serial number
  • Find warranty information
  • Obtain part numbers for HP products
  • Locate product and service information for HP products
  • Access product and service resources online

Module 3: iLO Management Engine

  • Explain the features, functions, and benefits of the iLO Management Engine
  • Explain features of Agentless Management

Module 4: Configuring HP Server and Array Hardware

  • Identify the HP utilities used to configure HP servers and storage
  • Describe the process to upgrade the firmware on HP ProLiant servers
  • Configure ProLiant server hardware components
  • Configure a storage subsystem

Module 5: BladeSystem Enclosures

  • Identify and describe the HP BladeSystem enclosures
  • Explain how HP Onboard Administrator modules are used
  • Describe the cooling technologies designed for the BladeSystem systems
  • Describe the power architecture used in HP BladeSystem systems, including:

Module 6: HP BladeSystem Storage, Expansion and Connectivity Options

  • Describe the features and functions of HP Storage, Tape, and Expansion blades
  • Describe partner blade positioning rules
  • Describe the HP BladeSystem c-Class Ethernet interconnect modules for HP ProLiant server blades
  • Describe the HP BladeSystem Fibre Channel interconnect modules available for HP BladeSystem
  • Describe the SAS switches available for BladeSystem
  • Identify InfiniBand Switch Modules available for HP BladeSystem

Module 7: Server management

  • Describe features of HP System Management Homepage
  • Describe the features and functions of HP SIM
  • List the Insight Remote Support solutions
  • Describe HP Smart Update Manager
  • Describe the features and functions of the HP BladeSystem Onboard Administrator
  • Describe the features and functions of the Insight Display

Module 8: Storage Technologies for HP Servers

  • Explain the basic storage technologies for HP servers
  • List the HP Smart Array controllers and their features
  • Describe HP disk drive reliability and features
  • Identify the storage solutions available for HP servers

Module 9: Power and Cooling in the Data Center

  • Explain HP best practices for power and cooling in the data center
  • Explain how to increase availability through power protection
  • Describe HP rack and power management software

Module 10: HP Troubleshooting for a ProLiant Server

  • Describe the six-step HP troubleshooting methodology
  • Perform the HP troubleshooting steps
  • Identifying and locating the components of ProLiant servers
  • Performing prerequisite steps before any installation or service of ProLiant servers
  • Installing, removing, and replacing hardware

For more information about HP training programs in Ukraine visit http://www8.hp.com/ua/ru/training/index.html