Data Center

COURSE OVERVIEW

This 2-day course is designed to expose participants to the key components of the data center. CDCP training will address how to setup and improve key aspects such as power, cooling, security, cabling, safety to ensure a hi-available data center. CDCP training will also address key operations and maintenance aspects.

AUDIENCE

The primary audience for this course is an IT, facilities or Data Center Operations professional working in and around the data center and having the responsibility to achieve and improve hi-availability and manageability of the Data Center, such as: Data center managers, Operations / Floor / Facility managers, data center engineers, network / system engineers, data center sales / consultants.

PREREQUISITES

While there are no specific prerequisites for the CDCP® course, participants who have at least one/two year(s) of actual working experience in a Data Center/facilities environment are best suited.

DELIVERY STRUCTURE

The courses are lectured by certified trainers. CDCP® is an instructor-led course that uses a combination of lectures and question-and-answer sessions, to discuss participants’ specific needs and issues experienced in their own environment. Participants are able to tap into the trainer’s extensive experience to enable them to solve practical problems in their current environment, thus adding tremendous value.

COURSE OBJECTIVES

After completion of the course the attendee will be able to:

Choose an optimum site for mission critical Data Center’s based on current and future needs.
Describe all components important for hi-availability in a Data Center and how to effectively setup the Data Center.
Name and apply the various industry standards.
Describe the various technologies for UPS, fire suppression, cooling, monitoring systems, cabling standards, etc. and to choose and apply them effectively to enhance the hi-availability of the Data Center at minimum cost.
Review the electrical distribution system to avoid costly downtime.
Enhance cooling capabilities and efficiency in the Data Center by using techniques and technologies including new methodologies for high-power cooling requirements of the future.
Design a highly reliable and scalable network architecture and learn how to ensure installers apply proper testing techniques.
Create effective maintenance contracts with equipment suppliers ensuring the best return on investment.
Setup effective Data Center monitoring ensuring the right people get the right message.
Ensure proper security measures, both process and technical are in place safeguarding your companies precious information in the data center.

EXAMINATION ACCREDITED BY EXIN

The exam is an hour, 40 questions, multiple choice and closed book exam. The candidate requires a minimum of 27 correct answers to pass the exam. Attendees passing the exam will be awarded the internationally accredited and recognized ‘Certified Data Center Professional’ certificate (CDCP). The certification is valid for three years after which the student needs to re-certify.

BENEFITS TO YOU

Understand more about the design and build of data centers.
Receive training and advice from one of the industry’s leading experts.
Obtain the CDCP® certificate.

NEXT STEPS

In CDCS® Certified Data Centre Specialist (HK259S) more details will be revealed allowing you to review designs of existing and/or future Data Centers. CDCS® is a ‘must have’ course for those who are expected to manage or be involved in a Data Center build or renovation project.
CDFOM® Certified Data Center Facilities Operations Manager (HK763S) builds upon knowledge gained in CDCP® which addresses the operational aspects of running a Data Center.

DETAILED COURSE OUTLINE

The data center, its importance, and causes of downtime

Data center standards and best practices

Data center location, building and construction

Selecting appropriate sites and buildings and how to avoid pitfalls
Various components of an effective data center and support facilities set up

Raised floor/suspended ceiling

Applicable standards
Uniform, concentrated and rolling load definitions
Signal reference grid; grounding of racks
Disability regulations
Suspended ceiling usage and requirements

Light

Standards
Light fixture types and placement
Emergency light; EPS

Power infrastructure

Power infrastructure layout from generation to rack level
ATS and STS systems
Redundancy levels and techniques
Three phase and single phase usage
Power distribution options within the computer room
Power cabling versus bus bar trunking
Bonding versus grounding; isolation transformers and common mode noise
Form factors and IP-protection grades
Power quality guidelines
Real power versus apparent power
How to size and calculate load in the data center
Generators
Static and dynamic UPS systems and criteria to use the correct one for the correct application
Battery types and making the right selection and testing
Thermo-graphics

Electromagnetic fields

Sources of EMF
Electrical fields and magnetic fields definitions
Effects of EMF on human health and equipment
(H)EMP
Standards
EMF shielding solutions

Equipment Racks

Rack properties
Security considerations
Power rail/strip options

Cooling infrastructure

Temperature and humidity settings
Cooling measurement units and conversion rates
Sensible and latent heat definitions
Difference between comfort and precision cooling
Overview of different air conditioner technologies
Raised floor versus non-raised floor cooling
Supplemental cooling options
Cold aisle / hot aisle containment

Water supply

Importance of water supply and application areas
Backup water supply techniques

Designing a scalable network infrastructure

The importance of a Structured Cabling System
Planning considerations
Copper and Fiber cable technology and standards
TIA-942 Cabling hierarchy and recommendations
Testing and verification
SAN storage cabling
Network redundancy
Building-to-building connectivity
Network monitoring system requirements

Fire suppression

Standards for fire suppression
Detection systems
Various fire suppression techniques and systems, their benefits and disadvantages
Signage and safety
Regulatory requirements and best practices
How to ensure that your fire suppression is working

Data center monitoring

Data Center monitoring requirements
EMS versus BMS
Water leak detection systems
Notification options and considerations

Operational security and safety practices

Data center security layers
Physical, infrastructure and organizational security
Safety measures and essential signage

Labelling

Choosing a labelling scheme
Recommended labelling practices
Network labelling

Documentation

How to set up proper documentation
Document management policies and procedures

Cleaning

Cleaning practices for the data center

MTBF/MTTR

Standards and definitions
Calculation models
The “real” value

Maintenance contracts, SLAs and OLAs

Mock exam

EXAM: Certified Data Center Professional

For more information about HP training programs in Ukraine visit http://www8.hp.com/ua/ru/training/index.html

Certified Data Center Facilities Operations Manager (CDFOM®) Training (HK763S)

COURSE OVERVIEW

This 3-day course will enable participants to gain in-depth knowledge of managing data center operations from planning to monitoring and reporting. This course breaks down the complexity of managing a mission-critical high-availability data center facility into manageable and systematic processes. The CDFOM® is an intensive course packed with a lot of information which brings tremendous value to the participants, enabling them to improve the operations of their data center.

AUDIENCE

The primary audience for this course is an IT, Facilities or Data Center Operations professional working in and around the data center (representing both end-customers and or service provider / facilitators) and having responsibility to achieve and improve hi-availability and manageability of the Data Center.

PREREQUISITES

It is advisable for the participants to have some experience in data center operations although it is not required.

DELIVERY STRUCTURE

The courses are lectured by certified trainers. CDFOM® is an instructor-led course that uses a combination of lectures and question-and-answer sessions to discuss participants’ specific needs and issues experienced in their own environment. Participants are able to tap into the trainer’s extensive experience to enable them to solve practical problems in their current environment, thus adding tremendous value.

COURSE OBJECTIVES

After completion of the course the attendee will be able to:

Setup a data center facilities operations team.
Manage and motivate your facilities management team.
Setup SLA’s and manage them including liabilities, KPI’s etc.
Manage vendors and measure their performance.
Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
Manage safety & statutory requirements.
Effectively and efficiently manage data center operations.
Manage documents.
Set-up equipment life cycle including testing.
Define data center design limits and set up and manage a proper capacity management plan.
Commission and de-commission equipment.
IT cable management.
Manage the day-to-day data center operations.

EXAMINATION ACCREDITED BY EXIN

Attendees will take a one and a half hour, 60 questions, closed book and multiple choice based exam. The candidate requires a minimum of 45 correct answers to pass the exam. Attendees passing the exam will be awarded the internationally accredited and recognized ‘Certified Data Center Facilities Operations Manager’ certificate (CDFOM). The certification is valid for three years after which the student needs to re-certify.

BENEFITS TO YOU

Understand more about all aspects of data center facilities operations management.
Receive training and advice from one of the industry’s leading experts.
Obtain the CDFOM® certificate.

NEXT STEPS

CDCP® Certified Data Center Professional course (HK258S) builds upon knowledge gained in CDFOM® which exposes participants to the key components of the data center.

DETAILED COURSE OUTLINE

The Data Center Operations Team

Leadership criteria and attributes
How to set-up up an efficient and effective facility management operations team structure
Defining roles, responsibilities and skill metrics
Key Performance Objectives (KPO) and appraisals
Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
Training and assessments
Shift management, scheduling and roster planning

Vendor Management

Vendor selection and qualification
Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
Key considerations of a vendor agreement for services
Performance measurement and reporting

Facilities Maintenance

Maintenance options
Main considerations for maintenance agreements
The practicality in deciding between comprehensive / non-comprehensive maintenance regimes
Warranty pit falls
Service reports alignments with maintenance agreements
Tiered maintenance considerations
Preventive, Predictive, Condition and Reliability Centered (RCM) based maintenance
Managing on-site /off -sites spares and how to determine which spares to keep on-site

Managing Safety & Statutory Requirements

Statutory and industry compliance / regulations
Emergency response and safety policies and procedures
PTW (Permit To Work) requirements and procedures
General rules and regulations for the Data Center
Ergonomic workspace
SOP’s for power outage, fire, bomb threat etc.

Service Level Agreement (SLA) Management

Defining the Data Center design limitations
Defining measurement criteria and reporting
Alignment of business SLA with vendor SLA
Defining chance management procedure for installation and de-installation of new equipment
Reporting and escalation management

Managing Physical Security

Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507, ISO/IEC-24762
SOP (Standard Operating Procedures) in managing day to day security access control, such as:
- Entry/exit control and access management
- Permit-To-Work (PTW) and contractor work in progress
- Delivery of goods
- Customer access
Effective patrols routing and how to ensure 24×7 vigilance
Handling external threats; crisis / emergency situations
Security incident management

Managing Daily Data Center Operations / Floor Management

ITSM/ITIL (IT service management) in the Data Center
Shift hand-over requirements and procedures
Asset and inventory management for hardware, software, spares, consumables, etc.
Floor management procedures and duties such as rack space allocations, management of installers
Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
From truck to rack
Handling of incoming equipment
Inspection, unpacking and security procedures
Staging procedure and requirements
Equipment movement into the computer room
Finishing up the installation
De-installation / commissioning procedures

Capacity Management

Defining the design limits of the Data Center
Setting up thresholds, monitoring and reporting
Business review and future capacity planning
Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

Cable Management

• Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
• Cabling specification & labelling based on ANSI/TIA-606
• In-rack power and network cabling
• Labelling requirements
• Cabling / cable tray layout documentation

Data Center Cleaning and Pest Control

Types of pollution found in Data Centers such as H2S, air-particulates etc.
Common causes of pollution in the Data Center
Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances

Data Center Monitoring and Automation

Data Centre monitoring requirements
Threshold setting and reporting requirements
Notification and escalation requirements
Automated 24hrs helpdesk ticketing systems
Incident and customer complaint management & change management
Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

Managing Documentations / Archives

Document management standards
Document management process requirements
Minimum and desired design documentation set
Operational management documents

Equipment Life-Cycle Management

Policies and procedures governing life cycle management
Asset management including software and firmware
Service situations
Review, triggers and reporting
Test life cycle

Mock exam

EXAM: Certified Data Centre Facilities Operations Manager

For more information about HP training programs in Ukraine visit http://www8.hp.com/ua/ru/training/index.html